Help and trust
Troubleshooting
Start with the stage that failed. Preserve the exact error and relevant identifier before retrying or changing settings.
DocumentationFind the right recovery path
| Symptom | Check next |
|---|---|
| Onboarding is unfinished | Workspace setup and the active background task. |
| Custom URL fails | Domain setup: assigned target, DNS resolution, HTTPS. |
| Blank text or image | Variable sources and owner-specific access. |
| Page generation fails | Run results, selected template, profile input, and prompt dependencies. |
| CRM URL is missing | HubSpot writeback independently of Page success. |
| Notification is missing | Slack connection and browser notification settings. |
| Assistant cannot connect | MCP troubleshooting, account authorization, and client policy. |
Avoid an accidental duplicate
After a timeout, search for the original batch or Page before submitting again. Creation is not an idempotent lookup. Keep a successful result even when another stage reports a failure.
Ask for help with evidence
Send the time and timezone, Page or run identifier, exact error, and the steps needed to reproduce it. Include a sanitized screenshot when it clarifies the state. Never send passwords or access tokens. Use the contact route for unresolved problems.