Get help

Use the Landit contact page for setup questions, troubleshooting, or requests for institutional review materials. Include enough context to identify the problem without exposing secrets.

Include useful diagnostics

Send the workspace or account involved, the feature and action, what you expected, what happened, and the approximate time with timezone. Add the relevant Page slug, enrichment UUID, or PageRun UUID when available.

For a connector issue, include the provider and the selected account or workspace. For browser issues, include the browser and extension version. For MCP, include the client, tool name, and exact error code.

Sanitize attachments

Remove passwords, tokens, cookies, and unrelated prospect information. Screenshots should show the state and error clearly. Public Page URLs may expose personalized content, so share them deliberately.

Before retrying

If the response to a creation request was ambiguous, check for an existing result before sending it again. Repeating creation can produce another batch; a status lookup is a different action.

Service expectations

For onboarding support, procurement questions, or service commitments, contact Landit through the contact page. Include your organization’s needs and the relevant workflow so the team can direct your request. Response times and service commitments follow your current agreement.